Category: Communication
Developer: HomeWAV LLC
Verified App 
Using the HomeWAV app has become a part of my routine, especially when it comes to staying connected with family members who are incarcerated. For instance, I often schedule video visits on weekends, allowing us to catch up after a long week. On weekdays, I use the app for quick voice calls whenever I feel the need to hear their voice. The ability to reach out anytime gives me peace of mind, knowing that I can share life updates, celebrate birthdays, or just have casual chats.
From the moment I downloaded HomeWAV, I was impressed by its clean and straightforward user interface. The onboarding process was simple, guiding me through each step without overwhelming me with information. I could easily navigate between the different features, whether I wanted to schedule a visit or make a quick call. Performance-wise, the app is reliable; I’ve experienced minimal lag during video calls, and the audio quality is consistently clear. Overall, using HomeWAV feels like a breath of fresh air in comparison to other communication apps I’ve tried; it’s designed with the user in mind, making my experience enjoyable and fulfilling.
HomeWAV offers a transparent pricing structure, which is refreshing. The costs are reasonable, especially considering the value it provides in maintaining vital connections. Users can choose from various payment packages depending on their communication needs, whether it's for voice calls or video visits. This flexibility allows users to tailor their spending according to their budget while still enjoying the service.
The support team behind HomeWAV is commendable, always quick to respond to inquiries and provide assistance when needed. I’ve reached out a couple of times with questions about my account, and I was pleasantly surprised by how promptly they addressed my concerns. Additionally, the app receives regular updates that enhance user experience and fix any bugs, showing a commitment to continuous improvement.
As a user who values privacy and security, I feel reassured using HomeWAV for several reasons. Firstly, the app is available on both the App Store and Google Play, which adds a layer of credibility, as both platforms enforce strict guidelines for app security. During registration, I was only required to enter essential personal data, which minimizes the risk of identity theft. HomeWAV doesn’t bombard users with ads, and I have not noticed any intrusive tracking behavior, which is a significant relief. Overall, I feel confident that my information is safeguarded while using the app to communicate with my loved ones.
Seamless communication with loved ones in custody User-friendly interface for easy navigation Secure and private messaging options available Affordable pricing plans for all budgets Real-time updates keep families informed 
High fees for communication services can accumulate quickly Limited device compatibility restricts user access Audio quality may be inconsistent during calls User interface can be confusing for some individuals 
Oh my Lord this app is awful. First of all, the inmate's voice plays from the small speaker that you're supposed to put your phone up to during a call, not the regular speaker that allows you to hear a person and see their face at the same time. And then most of the time he can't hear me at all! I've tried my Bluetooth headset and 2 different speakers.... 75% of the time he gets no sound on his end. But we still get charged. Video messages i receive are zoomed in like 4x. HATE THIS APP.
Really bad connections 90% of the time. 2 stars only because when we can hear each other and it's not frozen, we can communicate. Which is better than nothing. It seems whenever we get to talking about something important, the app stutters, freezes, but continues to charge. Revisited this review. App freezes and continues to charge more often than we're able to converse. It's annoying. In one call, she had to call back 10x. Each time she hung up, the indicator went immediately from 1 to 5 bars.
steals time during every visit (we've watched the seconds skip), freezes up, sometimes there's no audio or it echoes and sometimes it won't connect at all but still takes minutes away. As expensive as it is to use you'd think it would work better and why steal our time when you're charging us out the wazoo already. oh and I have an excellent phone and WiFi so it's the app.
Absolutely awful. Difficult to navigate. Almost impossible to go through the tutorials. User authentication is something just shy of what would be required to visit the NORAD command center during DEFCON 2. For no apparent reason. Have had very SERIOUS issues. Volume was so low I could not hear during several phone calls. I had to put the phone to my ear to hear anything, and was terminated for not having my face in the.video. Yeah. Terminated before I could get crucial legal information.
Most of the time it's fine. I'm greatful for being able to talk to my loved one. However, since the update last week I've gotten nothing but "unknown error" pop ups on the bottom of my screen and my inmate disappears from my list. I have to close the app and reopen it, sometimes multiple times, before it will show me the name again. My husband has the same issue. I also lost the ability to send pictures from my storage. It's no longer an option in my permissions to allow it. Dropped calls too.
Review Source: Google Play store public user reviews.
HomeWAV may collect personal data as necessary for account management and service provision, but it adheres to privacy policies regarding user information.
HomeWAV does not typically offer a free trial, but check their website for any current promotions or offers.
Yes, HomeWAV requires a stable internet connection for video calls and messaging to function properly.
You can contact HomeWAV's support team through the app or their official website, where you can also submit feedback or inquiries.
You can manage or cancel your HomeWAV subscription through the app's settings or by visiting the HomeWAV website for detailed instructions.
Yes, you need to activate your account using the link sent to your registered email after initial registration.
The Customer Number for HomeWAV can be found in the app's settings or on your account page.
Check your email for an activation link from HomeWAV, then click the link to complete your activation.
You can contact HomeWAV customer service by calling their support number available on the app or their official website.
Open the app, enter your registered email and password, then tap the "Log In" button.
We’re working behind the scenes to bring you the latest improvements, performance updates, and improved reliability to continue enhancing your app experience and helping you connect with your loved ones.
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