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Frequently Asked Question

1

Can I message other guests I met during an Airbnb Experience?

2

What is the "Guest Favorites" badge I see on some listings?

Guest Favorites is a collection of the 2 million most-loved homes on Airbnb, based on ratings, reviews, and reliability data from over half a billion trips. To qualify for this badge, a listing must have at least five reviews and maintain an average rating above 4.9 stars. The AI-powered system also evaluates subcategory ratings like cleanliness, accuracy, and communication, along with host cancellation rates. Unlike Superhost status, which is tied to the person hosting, the Guest Favorite badge is awarded to specific individual listings, helping travelers quickly identify the highest-quality stays in their search results.

Airbnb

1

How do I contact Airbnb customer service? You can reach Airbnb customer service through the app or website by navigating to "Help." You can also find support via their Twitter account

AirbnbHelp.

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