Category: Maps & Navigation
Developer: Bolt Technology
Verified App 
"Bolt: Request a Ride" is a user-friendly ride-hailing application that offers a variety of features designed to enhance the user experience. One of its primary features is the ability to book rides quickly and efficiently, allowing users to request a vehicle with just a few taps on their smartphone. The app provides real-time tracking, enabling passengers to see their driver's location and estimated arrival time, which adds a layer of convenience and safety.
Another notable feature is the option to choose from different vehicle types, catering to various needs and budgets, from economy rides to premium options. Additionally, Bolt offers competitive pricing, often lower than other ride-hailing services, making it an attractive choice for cost-conscious users. The app also includes a rating system, allowing passengers to provide feedback on their ride experience, which helps maintain service quality. Furthermore, Bolt frequently runs promotions and discounts, enhancing its appeal to new and existing users.
Using "Bolt: Request a Ride" is a straightforward process that can be completed in just a few steps. First, download the app from your device's app store and create an account by providing your phone number and other necessary details. Once registered, open the app and allow it to access your location to find nearby drivers. You can then enter your destination in the designated field, and the app will calculate the fare and provide you with an estimated time of arrival for your ride.
After confirming your ride, you will be matched with a nearby driver, and you can track their approach in real-time. Once the driver arrives, verify their identity by checking the vehicle's license plate and the driver's name. After your ride, you can rate your experience and provide feedback. This not only helps improve the service but also ensures that drivers are held accountable for their performance. Overall, the app is designed to make the ride-hailing process as seamless and efficient as possible.
Like any service, "Bolt: Request a Ride" has its advantages and disadvantages. One of the primary pros is its competitive pricing, which often makes it more affordable than other ride-hailing options. Additionally, the app's user-friendly interface and real-time tracking features enhance the overall experience for passengers. The variety of vehicle options available allows users to select rides that best suit their needs, whether they are looking for a budget-friendly option or a more luxurious experience.
On the downside, some users have reported inconsistent service quality, with experiences varying significantly between different drivers. Additionally, while the app is available in many regions, it may not be as widely accessible as other competitors, limiting its availability in certain areas. Furthermore, surge pricing during peak hours can lead to unexpectedly high fares, which may deter some users. Overall, while "Bolt" offers a solid ride-hailing experience, potential users should weigh these pros and cons before deciding to use the service.
Convenient app for quick ride requests anytime, anywhere. Affordable fares that help you save on travel. Reliable drivers ensure safe and comfortable journeys. Multiple vehicle options cater to different needs and budgets. User-friendly interface makes booking rides effortless. 
Limited availability in less populated areas can lead to longer wait times. Surge pricing during peak hours can make rides unexpectedly expensive. User interface may be less intuitive compared to competing ride-hailing apps. 
Google Play 
App Store 
Extremely unreliable. Drivers cancel, or delay pick up times and then cancel (which is worse). Drivers can claim to be at the pick up point on the app, when the map show they clearly aren't (they'll be 5 minutes away and still claim to be at the pick up point, try and make you walk to them, and then cancel when you're obviously not there). It doesn't matter how much time you give them, they will screw you over. Choose anything else. Trains, buses, Uber, literally anything is better.
Bolt is a very useful app that I'm very thankful for. However, the amount of drivers that will accept your request, wait 5-10 minutes, then cancel is insane. Worse though, is the amount of drivers that accept your request and just drive away from you, hoping you will cancel. If there was a feature to rate drivers who cancelled the ride or you cancelled before getting picked up would be great. You don't get a discount if they waste your time, so at least being able to rate them would help
My residence is on Oahu, Hawaii and bolt is not available there, but when I travel to other places like Thailand, I sometimes used bolt. Recently, when I went to Pattaya floating market and book ride back to my hotel, five of the rides were cancelled by their drivers after they accept, some refuse to drive, then looked up online, this seems to be frequent issues by bolt driver at tourist location in recent times. When I tip, they issue a new charge and cancel old one instead of charging the tip
Their app has some functionality that doesn't work. For example, they rolled out Family Profile, which enables you to add people to your profile to share billing and ride details. When I try to add the card I've used for dozens of trips over the past several months, it says I have to complete a trip to use the card. When I reach out to customer support, 5 agents told me I have to use the card to add it to the profile and nobody has actually helped solve my problem. 👎
Only had a few rides using Bolt. The rides I had were affordable, clean, safe, and professional. However we had a lot of trouble with drivers not accepting requested rides of varying distances, accepting and then cancelling before they arrived, or arriving for a reserved ride and then cancelling within the minute it took us to talk to their car because they did not park at the specified arrival point. The last example almost made us late for our flight.
Review Source: Google Play store public user reviews.
Yes, users can submit suggestions or feedback through the app or the official Bolt website.
Yes, Bolt: Request a Ride collects personal data such as location, contact information, and payment details to facilitate service delivery.
No, Bolt: Request a Ride requires an internet connection to book rides and track drivers.
Since Bolt does not offer subscriptions, there is no cancellation process; users simply pay for rides as they use the service.
Bolt: Request a Ride does not have a subscription model; users pay per ride based on distance and time.
Unfortunately, you cannot update your Customer Number through the app. For any changes, please contact Customer Service for guidance.
To activate your account, check your email for a confirmation link and follow the instructions provided. If you didn't receive it, contact Customer Service for help.
If you didn't get the activation email, check your spam folder. If it's not there, please contact Customer Service for assistance.
You can reach Customer Service through the app by tapping on "Help" or by visiting our website for more options.
Use the "Forgot Password" link on the login page to reset your password. If you need further help, contact Customer Service.
Thanks for using Bolt!We regularly update the app to provide a consistently high-quality experience. Each update includes improvements in speed and reliability. Check out the latest updates in the app!Enjoying Bolt? Please leave a rating! Your feedback helps us improve.
